App Help & FAQ

Quick answers to the questions people ask most about the New Life Hypnosis App. Can't find your answer? Contact Wilhelmina and she'll gladly help.

Getting started

How do I start?

Go to newlifehypnosis.com/app on your phone, tablet or computer. Every part of the App has free sessions you can play right away, with no account and no payment.

Do I need an account or a password?

No. When you unlock recordings, you receive a personal access link by email. Open that link once on each device where you want to listen, and the App remembers your access on that device.

How do I install the App?

• iPhone or iPad: open the App in Safari, tap the Share button (the square with an arrow), then Add to Home Screen.
• Android: open the App in Chrome, tap the menu (three dots), then Install app or Add to Home screen.
• Computer (Edge or Chrome): open the App, then click the install icon in the address bar, or open the browser menu and choose Apps → Install this site as an app (Edge) or Cast, save and share → Install page as app (Chrome).

Once installed, the App opens in its own window, like any other program.

Is there a subscription?

No. You pay once and the recordings are yours to keep. There are no monthly fees.

Access on your devices

On how many devices can I use my access?

On 2 devices, for example your phone and your laptop. Your access link is personal, so please don't share it.

My recordings are locked again on my laptop or computer. Why?

The App remembers your access in your browser. It locks again when the browser forgets it. That happens when:

1. You tapped "Remove access from this device" under Account in the App. That button locks the device on purpose. To stop listening, simply close the App or the tab instead.
2. You used a private window (InPrivate in Edge, Incognito in Chrome). Private windows forget everything when you close them. Use a normal window.
3. Your browser clears site data when it closes.
   • In Edge: Settings → Privacy, search, and services → Choose what to clear every time you close the browser. Turn off "Cookies and other site data", or add newlifehypnosis.com under Don't clear.
   • In Chrome: Settings → Privacy and security → Third-party cookies (or Site settings → On-device site data), then add newlifehypnosis.com under Allowed to save data on your device / Sites that can always use cookies.
4. You opened the App in a different browser. Edge and Chrome each keep their own memory, and each one counts as a separate device. Stick to one browser on your computer.

Our tip: install the App on your computer (see "How do I install the App?" above). The installed App keeps your access.

To unlock it again, open the access link from your email once more. Don't have it? See "I lost my access email" below.

I see "Already in use on 2 devices". What now?

Your access is already active on two devices. On one of your other devices, open the App, go to Account and tap Remove access from this device. Then open your access link on the new device.

Each time a browser forgets your access (see the question above), it counts as a new device when you open the link again. A device you haven't used for 60 days frees its place automatically.

I got a new phone and can't reach the old one.

Contact Wilhelmina with the email address you used, and she will reset your devices so you can open your link on your new phone.

I lost my access email.

Open the App, go to Account, enter the email address you used when you bought (or received) access, and tap Email my access link. The link arrives within a few minutes; check your spam folder too.

Listening

Can I listen without internet?

Yes. While a recording is playing, tap Download in the player. Downloaded recordings play without internet, on that device. You'll find them under Offline.

How do I get the most from the sessions?

Use headphones, find a quiet place where you won't be disturbed, and listen regularly. Like any skill, relaxing and turning inward gets easier and deeper each time.

Is it safe?

The sessions are gentle and you stay aware and in control the whole time. Never listen while driving or doing anything that needs your full attention. The App is for entertainment purposes only and does not replace medical or psychological care. If you are being treated for a serious condition, please check with your doctor first.

Still need help?

Contact Wilhelmina, or read more about the App in Finding Your Way Inward.